Frequently Asked Questions

All items available for sale (with the Add to Cart button) are actually in stock and will be shipped immediately (if it is a business day and if the order is placed before 3 p.m., French time) or the next business day after the order.

We usually ship from Monday to Friday, anywhere in the world.
Our packagings are suitable and perfectly protect your purchases.
A tracking number is provided when your order is shipped by our services. Your phone number, as well as your email are sent to the carrier for the best conditions of delivery.

With nearly 20 years of experience in shipping light parcels (courier = less than 30kg per parcel), we are perfectly in control of the choice of our service providers.
We chose La Poste (Postal Service) for its ability to deliver anywhere in France (2 days), Europe (3 days) and worldwide (5 to 7 days), for very competitive rates. The delivery will be made by Postal services or by DPD, depending on the country.
We also propose the DHL option, for its seriousness and very reasonable tariff policy. The delivery time for Europe is 1 day and for the United States it is usually 3 to 7 days.

We accept following payments :
Bank transfer (IBAN & SWIFT)
Credit card via our partner Mercanet (BNP Paribas)
Paypal : well known for its reliability for online payments for over 20 years.

If we ask you for your address, as well as a telephone number and an email address, this is only to be able to send you the order placed on our website. We store this information in our customer database (and so you won’t have to re-enter them during your next orders), but we obviously don’t distribute them to third parties (apart from the carrier you have chosen for the delivery of your products).
In addition, we do not store any of your banking data because we are not aware of it. When you enter your credit card numbers, it is at our bank or at Paypal that you provide them, in no way to us.
For the navigation on our website and especially to allow you to use the cart, we must assign you a cookie (small code that allows us to identify you and not to confuse you with another of our visitors). These have a lifespan of 3 hours and are linked to a browser and an IP address.
In addition, we use the Google Analytics system to establish traffic statistics on our website and this system also generates a cookie that follows you when you visit our site; but not beyond that!

Our returns policy, in accordance with European laws, gives you 14 days to return (in perfect condition and by the same carrier, at your expense) a product you would not be satisfied with.
This option does not apply to products specially assembled or created for your order (such as framed posters or canvas mounted on frames).

You want to make a gift to a comic book fan but you don't know what to choose ? Do you have a gift to make for... tonight?? Don't panic, the e-gift card is the perfect gift for latecomers. You will receive it immediately after payment of your order by email in the form of a PDF that you can print or send by sms, or by email to the recipient of the gift. The gift card has no expiry date. You can use it whenever you want. A personalized discount code corresponding to the amount of the gift card and appearing on it will allow this amount to be deducted from the total amount of purchases. Delivery costs are not affected by the reduction. The discount code is for single use and cannot be used partially. Given the personalized and irreversible nature of sending a gift card and the reduction code assigned to it, no return or refund is possible and will not be granted for this type of purchase.

The photos on this site are our exclusive property (unless otherwise stated) and may not be used without the copyright of our site appearing : Le cadeau artistique.
Photos not belonging to us are published with the copyright of the site that owns them.
Texts, on the other hand, cannot, under any circumstances, be copied (all or part) and used even in a non-commercial way.
Please respect French and European law in this area.